![]() ![]() Remove the activities in the process that do not add to the customer value. Once the problem is identified, make changes to the process to eliminate variation, thus removing defects. ![]() Ascertain if the data is helping to achieve the goals, whether or not the data needs to be refined, or additional information collected. Have clearly defined goals for data collection, including defining the data to be collected, the reason for the data gathering, insights expected, ensuring the accuracy of measurements, and establishing a standardized data collection system. Gather data to discover the specific problem area that is to be addressed or transformed. Map the steps in a given process to determine areas of waste.
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